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INSURANCE QUESTIONS


Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 443-652-3678 or make an appointment online!


Partners

ASE (Automotive Service Excellence)
NAPA
Car Care Aware

What our clients are saying about us

We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!

What a great experience! Knowledgeable and professional! The turbo went up on my Acura RDX. The dealer pronounced my car DOA. They gave me an inflated estimate and insisted I was better off getting a new car. A close friend of mine recommended that I take my car to Mickey. I did just that and Mickey and his top notch team of Car Docs went to work on the patient. They were able to resuscitate her and save her life for a fraction of what the dealer wanted. Mickey kept me informed throughout the process. Even sending me video of the surgery! The turnaround was quick and I was back on the road in no time. Seriously, whether it's an oil change, or a major repair, Mickey and his team are equipped to do the job. You can expect an honest diagnosis, fair price, and outstanding workmanship. Mickey stands behind his work. I highly recommend Mickey's Car E.R. I was completely satisfied with my experience. quotes-image
, 09/29/2020
reviewiconKnowledgeable and professional!
Towson, MD
Awesome service. Reasonable price. Worked with a distributor of a part that was NOT a replacement for my Jeep. The distributor paid the labor. Awesome!!!!quotes-image
, 01/30/2020
reviewiconAmazing Service